Contact Customer Care

Visit our handy Customer Service FAQs to get answers to common issues, such as:

‘Where is my order?’ Track Order
‘Returns’ Go to Returns
‘My product is faulty’. Go to Returns


Need a quick answer?
If your query relates to order amendment or cancellation or is urgent, we advise you to chat to us online via Live Chat or by phone on 1-833-462-1856

Happy to wait for a response?
If you're happy to wait a bit longer for a reply, please fill out the form below with all the relevant information regarding your enquiry or email us using customercare@lovehoney.ca. We will then review your request and follow up with you as soon as possible.

Other ways to contact us

You can chat to someone now through our online Live Chat or by phone on 1-833-462-1856 or email us using customercare@lovehoney.ca

Write to us

In Canada, the UK and rest of world:

Lovehoney, 100 Locksbrook Road, Bath, England BA1 3EN

In the USA:

Lovehoney, 5156 Southridge Parkway, Suite 110, College Park, Georgia, 30349

In Australia or New Zealand:

Lovehoney, 1338 Lavarack Avenue, EAGLE FARM QLD 4009

Help & advice