We're the global leader in sexual happiness and ship orders in discreet, boring brown boxes direct from our warehouses in the UK, USA and Australia, straight to your door.
We've won lots of awards for everything from the toys we sell to our dedication to customer service. We've even won two Queen's Awards for Enterprise - that's right, awards from the Queen of England. Read more about our awards history here.
Buying a sex toy used to involve being confronted by seedy, male-centric websites with in-your-face, pornographic images and packaging.
But colleagues and friends Neal Slateford and Richard Longhurst decided it was time things changed, and a new era of sex toy shopping began in 2002.
Fast-forward from our humble beginnings with a single computer in Richard's apartment to today, and you could say we're very (sexually) happy about what we've achieved so far.
We just want you to be happy...
Making customers happy is what makes us smile. And here's how we do it:
An international team of 300 (and growing) staff members to advise you, and pack, pick and ship your orders.
Our Customer Service team is available to help you 24 hours a day, 7 days a week.
There are over 280,000 product reviews by Lovehoney customers on our site to help you choose the right toy for you.
What makes Lovehoney different?
We have a 60 day free returns policy and a 1 year product guarantee
All our parcels are tracked as standard (meaning no lost parcels), and if you place an order before 5.30pm it'll be dispatched the same day.
Our team are on hand to help, no matter how small the query, and we even have English, French, German, Dutch, Spanish and Welsh speakers manning the phones and emails.
If you'd rather chat in another language, just let us know and we'll see what we can do!
Don't just take our word for it. Over the years we've won dozens of awards, and have even been recognised by the Queen of England for our services to international trade.
You can read about all our awards here.
No other company in our industry offers this level of commitment to customer satisfaction.
Our commitment to supporting diversity
We are delighted to be part of an exciting new collaboration with Stonewall by joining Stonewall’s Diversity Champions programme.
Stonewall campaigns for the equality of lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere.
Lovehoney has signed up to the programme to help foster and embed LGBTQ+ inclusion in our workplace, and to learn from Stonewall's expert knowledge, training and dedicated resources to support our work on LGBTQ+ inclusion.
The partnership builds on Lovehoney’s existing commitment to LGBTQ+ inclusion, using the power of our product knowledge, product offering, and commitment to inclusive content (both internal and customer facing).