1. How to use your Lovehoney.ca account

    How do I create an account?

    Enter your email address on the Your Account page and click the "Create a new account" button. You need to be 16 years old or over to create an account.

    You will immediately be sent an email from customercare@lovehoney.ca

    Click the link in the email and follow the instructions.

    It takes less than 60 seconds to create an account. We never share your details with any other companies for marketing purposes other than our own.

    What if I don't receive the email?

    First, double-check that you have entered your email address correctly.

    Then check your spam filter and - sometimes emails from Lovehoney can end up there rather than in your inbox.

    I've forgotten my password. Help!

    Click here to go the password reminder page and enter the e-mail address that you used to create your account.

    You will be sent an email with instructions on how to create a new password.

    I've forgotten my email address. Help!

    If you can’t remember your email address, please send us a message using our feedback form.

    Can I change my screen name?

    You can't change your screen name, but we can change it for you. Please send us a message using our feedback form - tell us your email address, your current screen name and the new screen name that you would like.