1. How can I cancel my order?

    Please contact Lovehoney Customer Care immediately after placing your order if you wish to change or cancel it.

    If you call us before your order has been packed, we will cancel the order and issue a refund using the same method you used to pay for it.

    If your order has been shipped but has not been delivered please contact us as soon as possible to arrange your return.

    If your order has been delivered, please fill out our returns form.

    We will refund your payment within 30 days of cancellation.