Contact us

Got a problem or need some advice on what to buy? We're here to help 24 hours a day, 7 days a week.

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Follow the links below to get answers to the most common questions, or click here to see the complete range of Customer Service FAQs.

Get answers to common questions

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Where's my order?
How to track your parcel online...
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How do I return an item?
It's quick, easy and free...
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What are the shipping options?
Sexual happiness shipped quickly and discreetly...
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Help! My toy's not working
Our top tips to get it going...

Ways to get in touch...

Get instant help from our dedicated customer care agents. We're here for you 24 hours a day, 7 days a week.

LiveChat

On Desktop or laptop computers, access LiveChat via the LiveChat link at the very top of any page.

On mobile devices, you will find the LiveChat link in the navigation menu, which can be opened by tapping the three-lines icon in the top right of the page.

Chat transcripts will be held and we do not tolerate inappropriate comments to our staff.

Telephone

1-437-887-1456

Calls may be recorded for training purposes. You may opt out but we reserve the right to terminate the call.

Email

customercare@lovehoney.ca

Other Enquiries

To get in touch with us for Trade, Press or other non-customer enquiries, please click here.