How do I place an order?
Shopping at Lovehoney.ca is super-quick and easy.
All products shown on the website are in stock and ready for dispatch unless otherwise stated.
How to order
Browse Lovehoney by clicking on the product categories on the left or top of the screen. Click on a product picture to view more information, a larger picture and product videos.
Your product will now be displayed in your shopping cart on the right of your screen. The total cost of the items in your cart, including discounts, is calculated automatically.
All prices include sales tax and a shipping charge may be added to your final total.
When you have completed your shopping, click on the Secure Checkout button and you will begin the straightforward and secure payment process.
You can pay by credit card, debit card or PayPal.
Your personal details are kept secure at all times and will not be shared with any other companies.
The product page will alert you when the product will be dispatched.
If you order items with a pre-order item, all your items will be sent together.
If you would like to receive the other products sooner, please order them separately.
Telephone Ordering - Call 1-437-887-1456
You can place your order over the phone.
Don't worry about discretion - it's safe to order within earshot of other people as you don't have to read out the names of the products.
Simply make a list of the product numbers of the items you want before you call.
The product numbers are shown on each product page by the telephone symbol or next to the color or size.
You can also add your items to the shopping cart in the usual way and then call our order line. The product number is displayed in brackets after the product name on the cart page.
Our friendly customer care team is waiting for your call.
Calls are answered by a human 24/7.
Calls may be recorded for training purposes.
To avoid any disappointment or delays, you can only order items which are in stock unless they are specially marked pre-order items.
The Lovehoney website will inform you if an item is out of stock. We receive new stock every day, which means you shouldn't have to wait too long for the required item.
You can enter your e-mail details to receive an automatic reminder as soon as the product is back in stock. Look for the 'Out of stock' link on the product page.
After You Have Ordered
You will receive an email notification as soon as you place an order, listing all of the products that you have purchased, your total order value and the delivery address.
Please double-check the information and if anything is wrong, please contact us as soon as possible.
When your order has shipped, you will receive another email with your DHL or Canada Post tracking code.