1. How do I place an order?

    Shopping at Lovehoney.ca is super-quick and easy.

    All products shown on the website are in stock and ready for dispatch unless otherwise stated.

    Click here to view your shopping cart and check out now

    How to order

    Browse Lovehoney by clicking on the product categories on the left or top of the screen. Click on a product picture to view more information, a larger picture and product videos.

    When you find the product you want to buy, click Add to Cart to add it to your shopping cart.

    Your product will now be displayed in your shopping cart on the right of your screen. The total cost of the items in your cart, including discounts, is calculated automatically.

    All prices include sales tax and a shipping charge may be added to your final total.

    Cookies need to be enabled in your browser to be able to shop at Lovehoney.ca. Cookies are used so we can keep track of your current shopping session, and so we can personalize your experience and you can retrieve your cart at any time. If you don't accept cookies you will not be able to purchase from Lovehoney. Your browser is most likely set to automatically use cookies - click here to check your Web browser.

    When you have completed your shopping, click on the Secure Checkout button and you will begin the straightforward and secure payment process.

    You can pay by credit card, debit card or PayPal.

    Your personal details are kept secure at all times and will not be shared with any other companies.

    Pre-order products

    Some items can be pre-ordered. On these product pages, a blue Pre-order button will appear in place of the standard green Add To Cart button.

    The product page will alert you when the product will be dispatched.

    If you order items with a pre-order item, all your items will be sent together.

    If you would like to receive the other products sooner, please order them separately.

    Telephone Ordering - Call 1-437-887-1456

    You can place your order over the phone.

    Don't worry about discretion - it's safe to order within earshot of other people as you don't have to read out the names of the products.

    Simply make a list of the product numbers of the items you want before you call.

    The product numbers are shown on each product page by the telephone symbol or next to the color or size.

    You can also add your items to the shopping cart in the usual way and then call our order line. The product number is displayed in brackets after the product name on the cart page.

    Our friendly customer care team is waiting for your call.

    Calls are answered by a human 24/7.

    Calls may be recorded for training purposes.


    To avoid any disappointment or delays, you can only order items which are in stock unless they are specially marked pre-order items.

    The Lovehoney website will inform you if an item is out of stock. We receive new stock every day, which means you shouldn't have to wait too long for the required item.

    You can enter your e-mail details to receive an automatic reminder as soon as the product is back in stock. Look for the 'Out of stock' link on the product page.

    After You Have Ordered

    You will receive an email notification as soon as you place an order, listing all of the products that you have purchased, your total order value and the delivery address.

    Please double-check the information and if anything is wrong, please contact us as soon as possible.

    When your order has shipped, you will receive another email with your DHL or Canada Post tracking code.