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  1. Returning an Item to Lovehoney

    If your product is faulty, please contact us to arrange your return.

    If you've simply changed your mind, please fill in the form below and we will email you with further instructions.

    Other returns

    If you are returning an item from one of the below locations, please click on your flag for full details of how to return your product.

    1. Free 365-day returns at Lovehoney EU
    2. 365-day returns at Lovehoney
    3. Free 365-day returns at Lovehoney Australia
    4. Free 365 day returns at Lovehoney
    1. Free 365-day returns at Lovehoney EU
    2. 365-day returns at Lovehoney
    3. Free 365-day returns at Lovehoney Australia
    4. Free 365 day returns at Lovehoney
    1.  
    Your contact info
    Your return
    1. It will have 8 digits. Don't worry if you don't know it.
    2. 160 characters max. The toy you choose must be the same price or less. This Promise does not apply to lingerie, bondage items or lubricants.
      160 characters max. We're very sorry something was wrong. Please give us as much detail as possible.
      160 characters max. You may return unopened items within 30 days of purchase.
    3. If you are exchanging a product, please enter the name or code of the alternative item that you would like.


    See our address and other contact information.