Returning an item to Lovehoney.ca

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Returning an item

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Returning an Item to Lovehoney

If your product is faulty, please contact us to arrange your return.

If you've simply changed your mind, please fill in the form below and we will email you with further instructions.

Other returns

If you are returning an item from one of the below locations, please click on your flag for full details of how to return your product.
Your contact info

Name:

How should we contact you?

Email

Phone

Email:

Phone:
Your return
1. Order No: It will have 8 digits. Don't worry if you don't know it.
2. Why are you returning the item?
3. What item(s) are you returning?
  Please tell us which toy you are returning and what you would like to exchange it for:
  
  Please tell us what is wrong and what you are returning:
  
  Please tell us why you changed your mind and what you are returning:
  
  160 characters max. The toy you choose must be the same price or less. This Promise does not apply to lingerie, bondage items or lubricants.
  
  160 characters max. We're very sorry something was wrong. Please give us as much detail as possible.
  
  160 characters max. You may return unopened items within 30 days of purchase.
4. What would you like us to do when we receive the item?
5. If you are exchanging a product, please enter the name or code of the alternative item that you would like.
6. Alternative item:
See our address and other contact information.