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    1. Loyalty: Create, Save, Spend
     

    How to collect Oh! Points

    For every $1 you spend at Lovehoney, you collect 10 Oh! Points. Make sure to be logged into your Lovehoney account before you checkout, otherwise we've got nowhere to put your points.

    Oh! Points are added to your account when your items are despatched.

    For non-purchase Oh! Points events, such as opening an account at Lovehoney, your points are added to your new account immediately.

    Oh! Points are not awarded when you purchase Gift Vouchers.

    Oh! Points are awarded when Gift Vouchers are redeemed on purchases.

    Oh! Points are not awarded on the parts of orders settled with points.

    How to spend Oh! Points

    Oh! Points can be used on anything at Lovehoney against the full or partial value of an order.

    You can spend points in increments of 250, the minimum number starting at 250 points.

    To spend your Oh! Points you need to be logged in to your account.

    When you’re at the checkout, assign the number of points you wish to redeem on your purchase. You can increase or decrease the numbers in increments of 250.

    Oh! Points Terms and Conditions

    Oh! Points have no monetary value and cannot be used for any purpose other than redeeming against Lovehoney orders. At no time will rewards be available to be refunded for their monetary value.

    All points credited to your account can be used up to 12 months after the most recent points activity (which means earning or redeeming Oh! Points). If there is no points activity on your account for 12 months, your Oh! Points will be deleted from your account, meaning that you can no longer redeem them against any Lovehoney orders.

    We may from time to time adjust your Oh! Points account upwards or downwards as appropriate in respect of accounting errors, multiple accounts, refunds issued, products returned or suspected fraud, for which we have full authority.

    Oh! Points may only be used once.

    Oh! Points may only be earned and redeemed in accordance with these terms and conditions. We may make changes to these terms and conditions from time to time and we will give customers as much notice as we reasonably can. Earning or redeeming Oh! Points will constitute your acceptance of the revised terms and conditions.