Plain Brown Boxes Guaranteed
Your privacy is extremely important to us and our discreet packaging enables you to shop with Lovehoney in complete confidence. With completely plain and boring packaging, you will be the only person excited about what's inside.
All orders are sent in plain packaging to prevent anyone guessing what's inside the package or who it's from. Your order is for your eyes only.
Subject to the requirements of the country you wish your order to be dispatched to, Customs and Regulations may however require FedEx to disclose and state details of your order on the outside of your packaging. We also have to apply a customs label to your package. For discretion, we state that it contains Novelty Items.
Will the package have return to sender details?
FedEx requires Lovehoney to have a return address on all orders.
Your debit or credit card statement will display a charge to
This is how your Lovehoney.ca order is discreetly and securely packaged.
Larger items are dispatched in our plain, sturdy custom-made boxes. We have two sizes of boxes to cope with larger toys and board games.
Smaller items such as condoms are sent in plain, heavy-duty padded envelopes.
Our tough boxes and envelopes are double-wrapped with heavy-duty packing tape.
There are no markings on the back or side of your shipment. The only markings are your address label on the front, which appears as below, and a courier sticker depending on the service used.