1. Happiness Guaranteed - Easy Returns and 1 Year Product Guarantee

    You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange.

    It is easy to return a product to us. Just follow the instructions at the bottom of this page.

    When you create a Lovehoney account, you qualify for our awesome 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase.

    Create a Lovehoney account

    Happiness Guaranteed!

    Lovehoney account holders also qualify for our Sex Toy Happiness Guarantee. If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 30 days of receiving it and we'll replace it with one that we think will work for you.

    See full details below:

    Sex Toy Happiness Guarantee Terms and Conditions

    The Sex Toy Happiness Guarantee applies to all sex toys. Lingerie, lubricants, bondage items or gifts and games are excluded.

    To make a claim under the Happiness Guarantee you must:

    • have a Lovehoney account. You can create an account here.
    • complete a Returns form to let us know you are returning a product - choose "Sex Toy Happiness Guarantee Claim" as the reason for the return.
    • return the unwanted product within 30 days of receiving it.

    We will send you a replacement product of similar value free of charge. We will contact you to discuss which product will be most likely to make you happy!

    The number of replacement products you may receive under the Happiness Guarantee is limited entirely at Lovehoney's discretion.

    How to return an item in Canada

    1. Free 365-day returns at Lovehoney
    2. Free 365-day returns at Lovehoney
    3. Free 365-day returns at Lovehoney
    4. Free 365-day returns at Lovehoney
    5. 1. Click here to fill in our returns form.

    6. 2. Package your return securely. Include as much original packaging as possible.

    7. 3. Take it to the post office and ask for a certificate of posting.

    8. 4. Your return will be processed and a replacement or a refund will be issued.

    1. Free 365-day returns at Lovehoney
    2. Free 365-day returns at Lovehoney
    3. 1. Click here to fill in our returns form.

    4. 2. Package your return securely. Include as much original packaging as possible.

    5. Free 365-day returns at Lovehoney
    6. Free 365-day returns at Lovehoney
    7. 3. Take it to the post office and ask for a certificate of posting.

    8. 4. Your return will be processed and a replacement or a refund will be issued.