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Lovehoney Returns Policy and Product Guarantee
Products must be unopened, unused or unworn and have packaging or tags intact.
To return a product to us, fill in our returns form then follow the instructions you'll receive by email.
Please note that we cannot offer exchanges.
All purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase.
How to return an item in Canada
Returning Special Offer items?
Read our Special Offer Terms & Conditions to find out what happens when you return an item which was purchased as part of a promotion.
Sex Toy Happiness Promise
If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why by 31st January 2021 and we'll replace it with one that we think will work for you.
To make a claim under the Sex Toy Happiness Promise, fill in the Returns form below and choose 'Sex Toy Happiness Promise Claim' as the reason for returning the item.
Please note that lingerie, lubes and better sex products and bondage items are not covered by the Sex Toy Happiness Promise.