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  1. Returning an Item to Lovehoney

    If you want to return an item to Lovehoney, please complete the form below. It will help us process your returned item much quicker.

    If your item is faulty

    Please contact Customer Care for further instructions. 

    Please DO NOT return faulty items without contacting us first.

    Contact us

    Returning Special Offer items?

    Read our Special Offer Terms & Conditions to find out what happens when you return an item which was purchased as part of a promotion.

    If your item is in working condition, but you've changed your mind

    Please go ahead and fill in this form:

    Your contact info
    Your return
    1. It will have 8 digits. Don't worry if you don't know it.
    2. The toy you choose must be the same price or less. This Promise does not apply to lingerie, bondage items or lubricants.
      We're very sorry something was wrong. Please give us as much detail as possible.
      You may return unopened items within 30 days of purchase.
    3. If you are exchanging a product, please enter the name or code of the alternative item that you would like.

    See our address and other contact information.