Click here to visit Lovehoney.com to see shipping options to your location and payment options in USD ($)
PLEASE NOTE: ORDERS VIA CANADA POST ARE EXPECTED TO BE DELIVERED WITHIN 10 DAYS.
Hey folks. Lovehoney is still running, but due to current circumstances, the dispatch and delivery times you see below may not be accurate. Orders are shipped from the UK.
Our delivery partners are experiencing challenges. Orders placed using Canada Post are expected to be delivered within 10 days. Orders via DHL are expected to arrive within 3 days.
At Lovehoney, we have followed all official government advice and put in place a substantial number of precautionary measures to keep our warehouse staff safe. This includes:
- Reducing the number of our people on a shift at any time;
- Adhering to the '6 feet' distancing rule at all times while staff are picking and packing your orders, and also staying 6 feet apart when taking breaks;
- There's a break between shifts clocking off and clocking on while we clean down all the surfaces;
- We've also turned over some office space into warehouse space to help staff spread out.
The safety of our staff is of paramount importance and it's possible that the above measures may have an impact on when your order is dispatched.
We ask for your patience and understanding if it's a little later than you would usually expect.
Thank you, and stay safe.
The Lovehoney Team
What are the shipping costs and options?
We do everything we can to make sure your order is delivered on time and in plain packaging. Lovehoney.ca uses Canada Post and DHL Canada courier services.
Orders placed before 11:00am CST Monday to Friday are shipped the same day. Express orders via DHL Express placed before 9.30am CST are shipped the same day.
Orders placed before 6am CST on Saturday are shipped the same day.
Packages are automatically available for detailed tracking. If you choose this service, you will be sent an email once your package has been shipped containing the tracking number and link needed to track the location of your order as it is sent to you.
Please note that our courier (express service) is not able to deliver to PO Box or APO addresses as a signature is required on delivery.
Returns & Refunds
At Lovehoney, we're not happy unless you are, which is why we offer a 30 day returns policy and a 1 year product guarantee. Learn more about our Returns policy on our Returns & Refunds page.
Lovehoney.ca shipping costs and options: United States
Service Delivered Cost Free if you spend International Tracked 5 - 7 Working days $19.95 DHL USA 1 - 2 Working days $34.95
All items are in stock for same day shipping. You'll be told when you order when your package will be sent.
We provide discreet shipping in boring brown boxes and envelopes so nobody knows what's inside.
When you check out, you will be able to choose which shipping service you would like. The checkout will explain the options.
Sometimes, depending on your location and what you are buying, there will not be a choice of shipping options.
The checkout will always clearly explain which options are available to you.
Where Lovehoney.ca ships to
Shopping from outside Canada? Lovehoney.ca delivers to the following countries:
Denmark (Faroe Islands)
France (Corsica, Monaco)
Portugal (Azores, Madeira)
Orders placed for countries not listed will be canceled and payment refunded.
We deliver to the countries listed on this page.
If you order products from our site to be shipped to one of the above international destinations, your order may be subject to import duties and taxes which are applied when the shipment reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
Looking for international shipping costs? Use our Country Selector
What if you're out when your order arrives?
If you're out when your package is delivered, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up your discreetly packaged order.
If your package is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.
What if your order doesn't arrive when you expect?
If your order is more than 5 working days overdue, please contact us.