What are the shipping costs and options?
Canada Post strikes
Please note that due to the strikes affecting Canada Post, we are currently unable to offer shipping via this courier. The only available shipping service at this time is DHL Canada. Apologies for any inconvenience.
We do everything we can to make sure your order is delivered on time and in plain packaging. Lovehoney.ca uses Canada Post and DHL Canada courier services.
Orders placed before 12pm CDT Monday to Friday are shipped the same day. Express orders via DHL Express placed before 9.30am CDT are shipped the same day.
Orders placed before 8am CDT on Saturday are shipped the same day.
Delivery for Holidays
For delivery before December 25, order by:
DHL Canada - 08.30am, December 19
Packages are automatically available for detailed tracking. If you choose this service, you will be sent an email once your package has been shipped containing the tracking number and link needed to track the location of your order as it is sent to you.
Please note that our courier (express service) is not able to deliver to PO Box or APO addresses as a signature is required on delivery.
Returns & Refunds
At Lovehoney, we're not happy unless you are, which is why we offer a 30 day returns policy and a 1 year product guarantee. Learn more about our Returns policy on our Returns & Refunds page.
Lovehoney.ca shipping costs and options: United States
Service Delivered Cost Free if you spend International Tracked 5 - 7 Working days $19.95 $49.00 DHL USA 1 - 3 Working days $34.95
All items are in stock for same day shipping. You'll be told when you order when your package will be sent.
We provide discreet shipping in boring brown boxes and envelopes so nobody knows what's inside.
When you check out, you will be able to choose which shipping service you would like. The checkout will explain the options.
Sometimes, depending on your location and what you are buying, there will not be a choice of shipping options.
The checkout will always clearly explain which options are available to you.
Where Lovehoney.ca ships to
Shopping from outside Canada? Lovehoney.ca delivers to the following countries:
Denmark (Faroe Islands)
France (Corsica, Monaco)
Portugal (Azores, Madeira)
Orders placed for countries not listed will be canceled and payment refunded.
We deliver to the countries listed on this page.
If you order products from our site to be shipped to one of the above international destinations, your order may be subject to import duties and taxes which are applied when the shipment reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
Looking for international shipping costs? Use our Country Selector
What if you're out when your order arrives?
If you're out when your package is delivered, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up your discreetly packaged order.
If your package is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.
What if your order doesn't arrive when you expect?
If your order is more than 5 working days overdue, please contact us.