Where Is My Order?
If your order didn't arrive when you expected, you can use order tracking to help find out where it is.
How to track your order
The tracking code for your order will be shown in your Lovehoney account after we have dispatched your order.
Occasionally, packages do get delayed at customs. They have up to 7 days to clear incoming international parcels, and although processing time is usually quite fast, delays can occur depending on their workload.
So we would ask that you please wait a little longer. If the package has not arrived 7 days after you had expected it to, please contact us and we will be more than happy to help by contacting the courier on your behalf.