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SHIPPING UPDATE (Last updated 23rd April)
Hey folks. Lovehoney is still running but, like the rest of the world, both ourselves and our delivery partners are having to adapt to new circumstances.
Your order may take longer to reach you than it usually does.
Please see our delivery page for more information, and thank you for your patience.
Where Is My Order?
If your order didn't arrive when you expected, you can use order tracking to help find out where it is.
How to track your order
The tracking code for your order will be shown in your Lovehoney account after we have dispatched your order.
Occasionally, packages do get delayed at customs. They have up to 7 days to clear incoming international parcels, and although processing time is usually quite fast, delays can occur depending on their workload.
So we would ask that you please wait a little longer. If the package has not arrived 7 days after you had expected it to, please contact us and we will be more than happy to help by contacting the courier on your behalf.