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  1. Where Is My Order?

    If your order didn't arrive when you expected, you can use order tracking to help find out where it is.

    How to track your order

    The tracking code for your order will be shown in your Lovehoney account after we have dispatched your order.

    Click here to log in to your Lovehoney account and see your tracking code.

    You can also use the DHL Express website or the Canada Post website to track your order - your tracking code will be in your order dispatch email.

    Occasionally, packages do get delayed at customs. They have up to 7 days to clear incoming international parcels, and although processing time is usually quite fast, delays can occur depending on their workload.

    So we would ask that you please wait a little longer. If the package has not arrived 7 days after you had expected it to, please contact us and we will be more than happy to help by contacting the courier on your behalf.

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