Orders placed before 2pm ET Monday to Friday are shipped the same day. Delivery times vary based on destination address.

Please be advised of potential delivery disruptions in Saskatchewan and Northern Manitoba due to ongoing forest fires. Based on the latest information, the following areas are currently impacted: Creighton, Denare Beach, Deschambault Lake, Hanson Lake, Jan Lake, Pelican Narrows, Sandy Bay, La Ronge, Air Ronge, Cross Lake, Jenpeg, Atik, Bakers Narrows, Channing, Cranberry Portage, Egg Lake, Fiddlers Corner, Flin Flon, Grass Lake, Grass River, Kissynew, Reed Lake, Sherridon, Trout Lake, Wanless.

Parcel forwarding services

Lovehoney is not liable for any damage, defect, or loss that occurs to orders shipped to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. If you report missing or damaged items, and we reasonably believe the order to have been shipped to a parcel forwarding company, we will not offer a replacement or a refund.

Your delivery details

Please make sure your shipping address is up to date in your Lovehoney Account! We are not responsible for failed deliveries caused by customer errors. For example, if you accidentally give us the wrong shipping address, contact number, or recipient name, we will be unable to refund your order. If you realise you've made a mistake before the order has been processed, please contact us straight away.