Shipping

We do everything we can to make sure your order is delivered on time and in plain packaging. Lovehoney.ca uses Canada Post and DHL Canada courier services.

Lovehoney shipping costs and options: Canada

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Service Delivered Cost Free when you spend
Canada Post - tracked to your door 10 Working days $16.95 $59.00
DHL Canada 3 Working days $34.99

 

Orders placed before 11:00 am CDT Monday to Friday are shipped the same day.

 

Express orders via DHL Express placed before 9:30 am CDT are shipped the same day.

 

Orders placed before 6:00 am CDT on Saturday are shipped the same day.

 

When you check out, you will be able to choose which shipping option you would like. Sometimes, depending on your location and what you are buying, there will not be a choice of shipping option.

 

The checkout will always clearly explain which options are available to you.

Lovehoney and Covid-19 precautions

We've taken lots of precautionary measures to ensure that we're following government guidelines to keep our warehouse staff working in a safe environment. This includes:

 

  • Reducing the number of our people on a shift at any time;
  • Adhering to the 2 metres distancing rule at all times while staff are picking and packing your orders, and also staying 2 metres apart when taking breaks;
  • There's a break between shifts clocking off and clocking on while we clean down all the surfaces;
  • We've also turned over some office space into warehouse space to help staff spread out.

 

The safety of our staff is of paramount importance and it's possible that the above measures may have an impact on when your order is delivered.

 

We ask for your patience and understanding if it's a little later than you would usually expect.

 

Thank you, and stay safe.

 

The Lovehoney Team

 

More shipping FAQs

 

Packages are automatically available for detailed tracking. If you choose this service, you will be sent an email once your package has been shipped containing the tracking number and link needed to track the location of your order as it is sent to you.

Please note that our courier (express service) is not able to deliver to PO Box or APO addresses as a signature is required on delivery.

 

We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside. See what they look like here.

 

At Lovehoney, we're not happy unless you are, which is why we offer a 60 day free returns policy. We also offer a 1 year product guarantee. Learn more about our Returns policy here.

 

If you're out when your package is delivered, your mail person will

If you're out when your package is delivered, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up your order.

If your package is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.

 

You can track the status of your order via the tracking link we sent you in an email, but if your parcel is more than 5 working days overdue, please contact us.